Frequently Asked Questions

Everything you need to know about shopping with Superdry.

How can I track my Superdry order?

Once your order has been dispatched, you will receive an email containing a tracking link. You can also track your delivery by logging into your account and visiting the 'Order History' section.

What is the return policy for online purchases?

We offer a 28-day return policy from the date of receipt. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How do I find the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing the results to our charts, as our slim-fit styles often run smaller than standard sizing.

Do you offer international shipping?

Yes, Superdry ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Are your products authentic?

By shopping directly on our official website, you are guaranteed 100% authentic Superdry products, featuring our signature high-quality fabrics and unique Japanese-inspired graphics.